Shopping Terms


Shipping:

In order to qualify for same day shipping, orders must be placed before 2:30 pm EST. All non-urgent orders ship within 24-48 hours of receiving them.

Dispatch may get delayed owing to unforeseeable circumstances or product unavailability. Customer will be informed accordingly and the next possible delivery date conveyed. 

Express shipping charge is always an estimated figure. In case the actual cost calculates to more than the estimated, customer shall be informed of the same and approval taken. 

Returns Policy

At Patient-Room we stock top grade products and stand by our quality. But in case the customer wants to return an item after it is delivered, we have a customer-friendly returns policy for that.

Returns Terms

  • Only those products will be accepted back which are in new, resalable condition and in their original packing along with parts and accessories.
  • Item must be returned within 30 days of delivery.
  • Item received within 31 and 90 days of delivery shall be given In-Store Credit.
  • No returns, with or without RA, will be honored after 90 days of order fulfillment.
  • Customer will pay the return shipping charges unless the merchandise received was defective, damaged, not what was ordered or there was a shipping error on our end.
  • Outbound shipping charges will not be refunded.
  • 15% restocking fee will be deducted. 
  • $7.99 will be deducted on orders with free shipping.

Patient-Room is committed regarding the returns policy but reserves the rights to make adjustments due to errors, evolving market situations, items discontinuation as well as misleading images. For instance, product image may show an accessory which is not an actual part of the item.

How to Return

Step 1: Go to My Account page and submit Return Request. Alternately, contact Customer Service at 844-490-2625/203-616-2850 or send email to returns@hpfy.com.

Step 2: Get a Return Authorization Number (RA#) from Customer Service. Go to My Account and then Order History. Click on Return Order and fill up the form with details of the order and submit it. RA# will arrive in the email within 2-3 business days.

Step 3: Write RA# on the label of the package to be dispatched. Orders returned without RA# will be entitled to receiving only In-Store Credit that can be used towards future purchases. In case customer does not have an email ID, alternative arrangements shall be made to issue RA#.

Step 4: Customer should provide Return Tracking Number for speedy process. 

Refund Process

Refund procedure takes around 3 to 4 weeks. First the returned item has to be reviewed. Then the refund will be transferred to the customer’s credit card. If the customer has paid by check he will get the refund by check.

Non-Returnable

All items cannot be returned. Patient-Room has restrictions because of health and safety reasons. Non-returnable items are:

  • All hygienic items.
  • Opened personal care items.
  • Anything opened, used or tried-on.

Those items which bear the following symbols are treated as non-returnable:

Privacy & Security Policy

At Patient-Room, your personal and financial details are our top priority. We assure you that all your cash transactions are discreet and no details are shared with anyone. Every customer is accorded the privacy they would want and therefore, all details are encrypted and with restricted access.

You can place your order with us without worrying about unauthorized access to the information you are sending to our server. We assure the safety, security and privacy of all data of our customers. Patient-Room is a Verisign-secured website and the closed lock icon at the bottom of your web browser is proof of this.

For all questions regarding the privacy policy of Patient-Room the customer may call toll-free number 844-490-2625 or write to Customer Care.

Terms & Conditions

Patient-Room is bound by legal requirements to request the customer to understand the store’s terms and conditions. By accessing, browsing and using this site, we believe that you accept having read and understood our terms of usage and agree to follow them.

This site is the sole property of Patient-Room, its subsidiaries and affiliates or their respective owners. Prices and availability are subject to change without notice. This site and its contents are provided on an "As Is" basis by Patient-Room. All information on this site, including but not limited to all images, graphics, writings, and other materials that appear within is also their sole property.

Liability Disclaimer

At no time shall Patient-Room be held liable for special, indirect, exemplary, consequential damages, or any damages whatsoever, including but not limited to loss of use, data, or profits, without regard to the form of any action, including but not limited to contract, negligence, or other tortuous actions, all arising out of or in connection with the use, copying, or display of the contents of this site. Patient-Room will regularly update the contents of this site as well as the products or services described. Typographical or photographic errors are not the responsibility of Patient-Room.

Health & Medical Disclaimer

The data provided in Patient-Room is merely for information and is not medical advice. We do not make claims of authenticity for any data provided by third parties. No attempt should be made to treat any health problem with the information on Patient-Room. For any health or medical concerns, appropriate medical advice should be sought. 

Trademarks

Patient-Room makes no claim of ownership on the trademarks of any manufacturer whose products and/or information are presented by Patient-Room, or for any publisher, publication or advertiser mentioned on Patient-Room.

Customer Service 

Patient-Room is committed to its customers and also stands by the quality of our products. We have a trained customer service team always available to answer your queries or help resolve any issues with your order.  Call us toll free at 844-490-2625 or email us at Customer Care.